Our studio is seeking a dynamic and engaged Front of House (FOH) staff member who is able to manage our active front desk up to five days a week. As a FOH staff member, you have a direct impact on the client experience as the first point of contact. You are crucial to ensuring clients feel welcome, comfortable, appreciated, and well cared for before, during and after their service.

 

Additionally, the right candidate will have Social Media experience and be able to create, post, and manage our robust social presence.

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Responsibilities required, but not limited to:

FOH:

• Supporting artists and piercers with client consultations, jewelry overview, troubleshooting, and appointment scheduling

• Responding to clients in a timely and effective manner

• Answer incoming phone calls, emails, texts, and book tattoo & piercing  appointments 

• Ensuring studio spaces are clean, sanitized, organized, and presentable

• Collaborate with other FOH members, artists, and piercers on servicing clients 

• Ability to be resourceful and proactive when issues arise

• Perform other clerical duties such as filing paperwork, photocopying, and processing payments

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Social Media:

• Creating social media content as needed based on marketing strategy 

• Actively pursuing new ideas for content and staying on top of tattoo and piercing content trends
   

Jewelry Spcialist:

• Become knowledgeable with our current inventory and vendors

• Assist clients with jewelry selection & purchases when needed

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Qualifications:

• Work experience as a Front of House Representative managing clients in a service industry setting

• Examples of successful social content

• Excellent verbal and written communication skills

• Social Media skills (i.e., Instagram, Facebook, TikTok)

• Multi-tasking and time-management skills, with the ability to prioritize tasks

• Ability to remain composed, particularly during stressful or uncomfortable circumstances

• Availability to work evenings, weekends, and some holidays

• Willingness to perform additional duties to facilitate the studio’s operations, as needed

• Familiar with Canva Software, Instagram, TikTok, and Facebook platforms

• Proficiency in Google Suite applications such as Gmail, Calendar, and Sheets

• Must be at least 18 years of age and have reliable transportation
   

Additional details:

• W2 hourly position 

• Holiday Bonuses 

• Weekly Direct Deposit 

• Health insurance options

• PTO after 90 days of employment

• Annual staff review and raise cycles 

• Studio hours are 11:00 am - 7:00 pm Tues - Sat. Note: FOH staff are expected to start at 10:30